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Accessibility @ Wixtree

Please note: At this time my location is situated down 18 stairs (located on one side of my basement ).  Please contact me (Andrea) directly should you require assistance with the stairs, or require a mobile appointment instead.  We hope to have a lift system over the next couple of years should finances allow it.
This accessibility plan outlines the policies and actions that Wixtree Massage Therapy has in place to improve opportunities for people with disabilities.
Statement of Commitment: Wixtree Massage Therapy is committed to treating all people in a way that allows them to maintain their dignity and independence.
We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Wixtree Massage Therapy will provide training to all employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
Wixtree Massage Therapy will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws: 
  • Provide all new staff and volunteers with written information regarding Wixtree Massage Therapy Accessibility Policy and Customer Service Plan as part of the orientation package.
  • Provide an annual educational training at a staff meeting or training event regarding Ontario’s accessibility laws and Human Rights Code.
Information and communications:
Wixtree Massage Therapy is committed to meeting the communication needs of people with disabilities.

  • We will consult with people with disabilities to determine their information and communication needs.
  • Wixtree Massage Therapy will ensure websites and content on our websites conform with Web Content Accessibility Guidelines.
  • We will take the following steps to ensure existing feedback processes are accessible to people with disabilities
  • Our website will include section regarding existing feedback processes.
  • Our website will post all publicly available information in an accessible format.
  • We will provide written information in alternative forms such as audio or compatible for screen reader use.
  • We will ensure staff are aware of the new Accessible Customer Service Standard Changes
  • Service Animals - If you cannot easily identify that an animal is a service animal, you can ask the person to provide documentation from a regulated health professional. This documentation must confirm that the person needs the service animal for reasons related to their disability.
  • Support Persons – In certain cases a person with a disability may need to be accompanied by a support person for health & safety reasons. Staff will consult with the person with a disability to understand their needs; consider health or safety reasons based on available evidence; determine if there is no other reasonable way to protect the health or safety of the person or other on the premises.
  • Feedback & Documentation Policies and Procedures – the feedback process will be posted on the website and will be provided in an accessible format when requested.
  • Wixtree Massage Therapy will take the following steps to make all websites and content conform with Web Content Accessibility
  • Work with website developer to ensure all website information is made to be accessible to all individuals.
Wixtree Massage Therapy is committed to fair and accessible employment practices.
We will take the following steps to notify the public and staff that, when requested;
  • Wixtree Masssage Therapy will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
  • During recruitment all postings will include a statement regarding the Health Centre’s value of inviting applications from people with diverse backgrounds.
  • We will take the following steps to develop and put in place a process for developing an individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
  • Develop a policies regarding a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations.
  • Provide supports to employee based on individual needs (e.g., extra time, verbal versus written feedback formats, provide mentor).
For more information: For more information on this accessibility plan as well as accessible formats of this document, please contact:
Andrea Wicks-Cherry, RMT at: Phone: 289-442-0600
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